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Outstanding Post - HMRC Extends its Trial
Newsletter issue – September 2023
Only last month we reported that HMRC had expanded its Agent Account Manager (AAM) team and remit. From 10 July 2023, providing an agent is registered, the expanded remit allows them to look at POSTAL queries outstanding for 12 months or more.This was set to last for a trial period only.
At a recent Representative Body Steering Group meeting with professional bodies, HMRC confirmed this trial will be extended indefinitely.Therefore, given this positive news from HMRC, it is worth repeating these important points before using the AAM service that is attempting to clear POST backlogs:
- The agent must be registered
- The AAM service cannot be used if a query is already under investigation at HMRC
- The AAMservice cannot be used for formal complaints and compliance checks unless the query is over 12 months old
- The query must be raised using the Agent Issue Resolution Service form and, importantly
- Within the form is a section 'About your client ' that contains a 'reason' field. This must be completed with the narrative 'agents 12 month+ post trial'
Hopefully, post that has been outstanding for over 12 months will be cleared, allowing the AAM team to work through queries outstanding 11 months, then 10, then 9 etc.
What our clients say about us...
"Paul has provided accountancy services to my company for 2 years now. I can recommend Paul very highly; his skills as an accountant are highly detailed and professional and he is always available to provide advice. One aspect of the way Paul works that I greatly appreciate is a preference to meet face to face when there is a detailed conversation to be had. I personally find this more productive and is a benefit of working with a small accountancy firm that you wouldn't get with the large faceless providers."
ALISTAIR FAIRWEATHER - PROGRAMME & PROJECT MANAGER, DELIVERING/RESCUING I.T. 7 BUSINESS CHANGE WITH BUDGETS UPTO £50M INC SUPPIER MANAGEMENT
"I couldn't ask for more from Paul as an Accountant. Paul has been accountant to Work Relief Charity Recruitment for just over a year now and is proving an invaluable asset. Accurate, knowledgeable, flexible with an emphasis on service delivery, I would recommend Paul's services to any organisation looking for an accounts professional."
Neil Price - Managing Director at Work Relief Charity Recruitment
"Paul was a referral from a family member when I started my business 2 years ago. As this was the first time I had ever run my own company I was totally clueless over the financial side of matters and was worried that I may have made mistakes in any of my accounting. I needn't have worried as after enaging Paul for a set monthly fee he was always there on the end of the phone for all sorts of questions I had and no matter how trivial they were Paul gave me all the information I required and more and did an excellent and painless job at the end of my first year! Couldn't ask for any better to be honest. Just two words - hire him!!!"
Lee Westrap MBCS - Director - Bulldog IT Services
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