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HMRC Close One Helpline – But Re-open Another
Newsletter issue – September 2023
Closing
There have been many Covid-19 support schemes, administered by HMRC, for example:
- Eat Out to Help Out payments
- The Self-Employment Income Support Scheme (SEISS)
- Test and trace or self-isolation payments (in England, Scotland and Wales)
- Coronavirus Business Support Grants
- The Coronavirus Statutory Sick Pay Rebate scheme, not forgetting
- The Coronavirus Job Retention Scheme (CJRS)
Professionals rely on HMRC's guidance and support, as these are also amongst the payments and grants that need to be reported on the company tax return (for Corporation Tax) or the Self-Assessment return (for Income Tax).
Via August's Agent Update, HMRC advised that the Covid Helpline (0800 024 1222), set-up in March 2020, will close on 18 September 2023.It is, perhaps, understandable, that as Covid-19 support payments and grants have ceased, the support for these should also cease. However, do remember there are recordkeeping requirements for each so, whilst the schemes themselves have ceased, our obligations have not.
Also, it is the direct support to business or self-employed individuals that is ceasing. If you have an agent services or HMRC online account for agents, this support remains in place.
Re-opening
On 12 June 2023, HMRC closed its Self-Assessment helpline (0300 200 3310) for the summer. The reason for this, say HMRC, was that the summer period was quieter for Self-Assessment queries plus the availability of online guidance and digital resources remained available.
The good news is that this line re-opens on 04 September 2023.
What our clients say about us...
"Paul has provided accountancy services to my company for 2 years now. I can recommend Paul very highly; his skills as an accountant are highly detailed and professional and he is always available to provide advice. One aspect of the way Paul works that I greatly appreciate is a preference to meet face to face when there is a detailed conversation to be had. I personally find this more productive and is a benefit of working with a small accountancy firm that you wouldn't get with the large faceless providers."
ALISTAIR FAIRWEATHER - PROGRAMME & PROJECT MANAGER, DELIVERING/RESCUING I.T. 7 BUSINESS CHANGE WITH BUDGETS UPTO £50M INC SUPPIER MANAGEMENT
"I couldn't ask for more from Paul as an Accountant. Paul has been accountant to Work Relief Charity Recruitment for just over a year now and is proving an invaluable asset. Accurate, knowledgeable, flexible with an emphasis on service delivery, I would recommend Paul's services to any organisation looking for an accounts professional."
Neil Price - Managing Director at Work Relief Charity Recruitment
"Paul was a referral from a family member when I started my business 2 years ago. As this was the first time I had ever run my own company I was totally clueless over the financial side of matters and was worried that I may have made mistakes in any of my accounting. I needn't have worried as after enaging Paul for a set monthly fee he was always there on the end of the phone for all sorts of questions I had and no matter how trivial they were Paul gave me all the information I required and more and did an excellent and painless job at the end of my first year! Couldn't ask for any better to be honest. Just two words - hire him!!!"
Lee Westrap MBCS - Director - Bulldog IT Services
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